Stand: 03. April 2025

We take the protection of your data very seriously. Arvin Health Services GmbH processes personal data only in accordance with legal requirements (GDPR, DSG).

Arvin Health Services GmbH ("we," "us"), located at Parkweg 7, 8800 Thalwil, Switzerland, is responsible for the processing of your personal data. For questions or concerns regarding data protection, please contact us at info@arvin.ch.

 

1. What data is processed?

When you access our website, technical information is automatically collected, including:

• IP address of your device
• Date and time of access
• Browser and operating system used
• Referring website (referrer)

This data is used to ensure the smooth operation of the website and to improve our offering.

We use the consent tool "Real Cookie Banner" to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents. Details on how "Real Cookie Banner" works can be found at https://devowl.io/rcb/data-processing/ .

The legal basis for the processing of personal data in this context is Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the relevant consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we cannot manage your consents.

When using our brokerage services

When you book medical services through our platform, we process:

• Personal identification data: name, address, date of birth, telephone number, email address
• Booking details: Selected service, appointment preferences
• Health data: Information required for the provision and implementation of the requested medical services

This data is necessary to provide the desired services and to establish contact with the relevant partner institutions.

 

Communication

If you contact us by email or via a contact form, we will collect the information you provide in order to process and respond to your request.

 

2. Purpose of data processing

We process your personal data for the following purposes:

• Mediation of medical services: To organize and coordinate appointments with our partner institutes.
• Communication: To respond to your inquiries and inform you about relevant information.
• Improving our offering: To analyze and optimize our services and website.
• Compliance with legal obligations: To fulfill legal requirements and enforce rights.

 

3. Transfer of data to third parties

Your personal data will only be passed on to third parties in the following cases:

• Partner institutes: In order to carry out the medical services you have booked, we transmit necessary information to the relevant medical institutions.
• External service providers: Specialized service providers who act on our behalf may be used to operate our website and IT infrastructure.
• Legal obligations: If legal obligations exist, we may be required to disclose data to authorities or other government bodies.

In any case, we ensure that appropriate data protection measures are taken and that the transfer is carried out in accordance with applicable data protection laws.

 

4. Data security

We use technical and organizational security measures to protect your data from unauthorized access, loss, or destruction. These include, among others:

• Encryption technologies
• Access restrictions
• Regular safety checks

Our security measures are continuously improved in line with technological developments.

 

5. Your rights

You have the following rights under applicable data protection laws:

• Information: Right to know what personal data we store and process about you.
• Rectification: Right to correct inaccurate or incomplete data.
• Deletion: Right to have your data deleted, provided that there are no legal retention obligations to the contrary.
• Restriction of processing: Right to restrict the processing of your data under certain conditions.
• Data portability: Right to receive your data in a structured, commonly used and machine-readable format.
• Objection: Right to object to the processing of your data, in particular for direct marketing purposes.

To exercise these rights, you can contact us at info@arvin.ch Contact.

 

6. Retention period

We only store your personal data for as long as necessary to fulfill the stated purposes or as required by statutory retention periods.

 

7. Changes to this Privacy Policy

We reserve the right to update this privacy policy as needed to reflect changes in legal requirements or new services. The most current version will be published on our website.

This privacy policy has been created to provide you with a clear overview of how Arvin Health Services GmbH processes your personal data. If you have any questions or concerns regarding data protection, please contact us at info@arvin.ch are available to support you.